Refund Policy
Your Obligations When Returning Goods
Any order errors and need for returns must be reported to Well We Are in writing via email: contact@wellweare.com or using the email form on the Contact Us page of the website, within 28 days from ordering.
You are responsible for the safe return of incorrect or unwanted goods. Goods should be returned undamaged and unopened with their original packaging within 7 days of advising us of any issue. If you fail to return the goods, and Well We Are is forced to make arrangements for collection, we will charge you the direct cost of recovery. If you return the goods with insufficient postage, Well We Are will charge you any postal fees incurred in accepting the package.
You have a statutory duty to retain possession of the goods and take reasonable care of them. For hygiene and safety reasons, if you intend to make a return, either because of error on your part or our part, we request that you do not open or handle any of the goods received beyond the outer mailing packaging e.g., the outer plain box your goods were sent in, or the outer padded mailing bag or envelope. The packaging of products distributed by us should allow you to clearly see the name of the product and identify if it is what you had ordered or sent in error, without you needing to open the products packaging.
Return Address
Well We Are
2 Edinburgh Way
Temple Fields
Harlow
CM20 2HW
Returning Faulty Goods or Incorrect Orders
In the unlikely circumstance that your order is damaged, or the goods are faulty, please contact us via email: contact@wellweare.com as soon as possible after receiving the goods. A full refund will be offered for faulty goods and Well We Are will arrange for the goods to be collected.
Where the goods received are either incomplete or incorrect as per what was ordered, please contact us via email: contact@wellweare.com as soon as possible after receiving the goods. Well We Are will dispatch any missing items and arrange for the return of any incorrect items.
Exchanges
We only replace items if they are defective or damaged. If you wish to exchange, please send us an email at: contact@wellweare.com and we will guide you through the process.
Refunds
Once your return is received, we will inspect its condition. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 72 hours. We are advised by our payment providers that any refund(s) may take up to 48 hours depending on your bank's processing times.
For payments made using PayPal, when a refund(s) is offered, it will be made to your PayPal account, not to the payment card attached to your PayPal account, so you will need to check your PayPal account for the funds and transfer them to any linked bank account if necessary.
Your statutory rights are not affected.
Discreet Packaging
All orders are sent in discreet, plain envelopes or boxes which DO NOT contain any reference to the content.
If you are unsure about anything, please email us at: contact@wellweare.com